Email / Website / LinkedIn / Github / DEV
Skills
- Java
- Javascript
- HTML
- CSS
- SASS
- Bootstrap
- SQL
- PHP
- Python
- Git
- Cognos Analytics
π» Projects
Portfolio Website @ http://jegraham.github.io/ (September 2017 - December 2017)
- Created portfolio website using HTML, CSS, Javascript, and Bootstrap.
- Implemented Github API to dynamically import public repositories into the portfolio website.
Stock Market Analysis Honours Project @ Brock University (June 2018 - May 2019)
- Created a data set using Google Sheets to create an efficient and creative resolution for the project. The solution consisted of numerous statistics calculations and graphs for further analysis.
- Provided accurate and analytical insights from the dataset to understand the stock market and make better predictions.
Volunteer Connect Honours Project @ Brock University (May 2018 - August 2018)
- Designed a website to connect volunteers and organizations with one another to close the gap between volunteer opportunities and volunteers.
- Research conducted by analyzing how dating apps connect users.
Volunteer Connect Entreupreneurship Project @ Brock University (September 2017 - December 2017)
- Designed the first-place solution to help volunteers and organizations connect. The website and app had event listings, application forms, login, and how-to guides.
- Managed a team to undergo various research, design, and development to ensure timely completion of the assignment.
π©πΌβπ» Technical Experience
Intermediate Cognos Analytics Software Support Engineer @ IBM (August 2020 - Present)
- Mentored new hires and scheduling regular touchpoints to discuss case and training progress. Specialized in security and API connections.
- Technologies used: Cognos Analytics, Javascript, SQL, OIDC, SSO, SSL, Linux, HTML, Web Developer Tools, Github, Security.
Junior Cognos Analytics on Cloud Software Support Engineer @ IBM (January 2019 - August 2020)
- Collaborated with cross-functional teams to work toward a better SaaS Support experience. For example, Developed a Github Playbook with content for the team to include documentation on processes and additional resources.
- Technologies used: Cognos Analytics, Cloud, Subscription Services, VPN, Networking, Javascript, SQL, OIDC, SSO, SSL, Linux, HTML, Github, Web Developer Tools.
Cognos Analytics on Cloud Software Support Engineer - Onboarding Specialist @ IBM (January 2017 - January 2019)
- Onboarded over 200 organizations to IBM cloud and initiated improvements to onboarding experience by automating onboarding form, further reduced by 50%.
- Technologies used: Cognos Analytics, Cloud, VPN, Networking, OIDC, SSO, SSL, Linux.
Cognos Analytics Analyst @ IBM (January 2016 - January 2017)
- Communicated with clients to review, troubleshoot and resolve their technical issues. Organized daily swarm to progress team cases and further reduce team case volume by 20%.
- Technologies used: Cognos Analytics, Business Intelligence.
π On The Side
Event Lead & Participant @ Technovation (January 2019 Present)
- Manage over 25 volunteers, mentors, and ambassadors for each IBM-hosted event. Each event had approximately 300 attendees to work and guide the girls on their STEM project.
Student Ambassador @ IBM (January 2016 - December 2018)
- Communicate and represent IBM during career fairs, hackathons, and networking events.
STEM Conference Participant @ IBM (January 2016 - December 2018)
- Attend STEM Female Millenial Conference discussions include design thinking, networking, and career roundtables.
Site Lead & Participant @ IBM Future Blue (January 2016 - December 2016)
- Lead the IBM Interns in extracurricular events to enhance the IBM internship experience and network with fellow interns in other departments and positions.
π©πΌβπ Education
Master of Science in Computer Science (MSc)
Brock University - St. Catharines, Ontario _(Fall 2021 - Winter 2023)
Honours Bachelor of Science in Computer Science (BSc)
Brock University - St. Catharines, Ontario _(Fall 2014 - Winter 2019)
π Accomplishments
- IBM Agile Explorer @ IBM (April 2021)
- IBM Cloud Essentials @ IBM (April 2021)
- IBM Cognos Analytics V11.1.x Adminsitration Essentials @ IBM (April 2021)
- Cloud Core @ IBM (March 2021)
- IBM Storafe and Cloud Essentials @ IBM (June 2020)
- Security and Privacy by Design Foundations @ IBM (May 2020)
- Think Like a Hacker @ IBM (May 2020)
- IBM Cognos Analytics V11.10.x Administration Essentials @ IBM (April 2020)
- Winning the Platform - Cloud Pak for Data @ IBM (April 2020)
- Beyond the Basics: Itsio and IBM Cloud Kubernetes Service @ IBM (March 2020)
- Containers, K8s and Itsio on IBM Cloud @ IBM (March 2020)
- Hadoop Foundations - Level 1 @ IBM (March 2020)
- IBM Cloud Kubernetes Service @ IBM (March 2020)
- Cognitive Practitioner @ IBM (October 2019)
- IBM Cloud Private - Foundation Technology @ IBM (October 2019)
- Offering Manager - Accelerating SaaS @ IBM (October 2019)
- Offering Manager - Define, Build & Deliver @ IBM (October 2019)
- Offering Manager - Scaling the Business @ IBM (October 2019)
- Offering Manager - Voice of the Market @ IBM (October 2019)
- Big Data Foundations - Level 1 @ IBM (September 2019)
- Managing the Business @ IBM (September 2019)
- Portfolio & Market Planning @ IBM (September 2019)
- IBM Cloud Essentials @ IBM (August 2019)
- Knowledge Centered Services (KCS) Practitioner @ IBM (April 2019)
- Docker Essentials: A Developer Introduction @ IBM (March 2019)
- Enterprise Design Thinking Co-Creator @ IBM (February 2019)
- Enterprise Design Thinking Practitioner @ IBM (February 2019)
- Getting Started with Microservices with Istio and IBM Cloud Kubernetes Service @ IBM (February 2019)
- IBM Blockchain Essentials @ IBM (November 2018)
- Earning Advocacy Practitioner @ IBM (February 2018)